Frequently Asked Questions

 

What is a reStickity?

A stick & peel, reStickable photo that sticks to any surface, won't rip or wrinkle, is easy to remove without causing photo or surface damage & can be re-displayed multiple times.  In a nutshell, it is reStickable photo with a whole lot of MOXIE.

 

Who owns reStickity?

We are a Rochester, NY based mother/daughter owned & operated company.  We came up with reStickity when Emma, the daughter of our mother/daughter duo, battled (and beat!) Acute Myeloid Leukemia as a teenager.  Together we experienced first hand the incredible power of pictures.  We also experienced the unnecessary hassle of displaying them with tape, tacks or command strips that didn't last or damaged the walls.  Moving them from room-to-room throughout her course of treatment resulted in ripped photos that stuck together and fell on the floor as soon as we re-displayed them.  Our goal is to make it easy for others to experience the same power of pictures without the hassle.  Watch our "Our Story" video for more information. 

 

Can I make any image into a reStickity?

You can make any image or graphic into a reStickity so long as you have permission from the owner of the image or graphic.  By uploading an image, you represent and warrant that the image complies with all applicable laws, that you have all necessary rights and authorities to print and it doesn't infringe or violate any third party intellectual property rights, privacy or publicity rights, or moral rights.  We do not pre-screen content, but we have the right to refuse an order.  We will not print anything that contains pornography is indecent, obscene, lewd, lascivious, filthy or vile.

 

How secure is your checkout process?

Our checkout process is powered by Shopify, a widely used ecommerce platform.  Shopify meets all 6 categories of the Payment Card Industry Data Security Standard (PCI DSS).  Shopify is certified Level 1 PCI DSS compliant.  For more information visit https://www.shopify.com/pci-compliant

 

When will my order get shipped?

Your order will ship 3-7 business days after you place your order, depending on which day of the week you place your order.  Why the range?  As a new company we print once a week.  All orders received before midnight EST on Tuesdays will ship out no later than 7 pm on Friday of that same week.  Based on order volume we will print more frequently when possible.  Ultimately we expect to print daily.  What all this means is if you place your order on Tuesday it will ship Friday (3 business days later).  If however you place your order on a Wednesday, it won't ship until Friday of the following week (7 business days later). We will email you when your order ships. Thanks in advance for your patience as we do our best to get more folks on the reStickity bandwagon and shorten our turnaround time!

 

How much is shipping and once my order is shipped, how long will it take to receive it?

USPS First-Class mail shipping is free for all orders over $30.  We charge $2.25 to ship orders under $30.  Once your order is shipped, USPS First-Class mail estimated delivery is 3-5 business days.  USPS Priority shipping is available.

 

What material is a reStickity printed on?

A reStickity is printed on a polyester fabric with an adhesive backing that will not weaken after several position changes as long as the adhesive stays clean.  The material will not shrink or curl due to temperature change, will not rip or wrinkle and has no time limits on indoor applications for removal.  The material is cuttable.

 

What will a reStickity stick to?

A reStickity will stick to pretty much anything.  It sticks to walls, doors, mirrors, metal, windows and even refrigerator doors.  Removable and reusable, it won't leave behind sticky residue or nail marks.  Please wait 30 days before placing on newly painted primed surfaces to give the paint adequate time to cure.  Removal from stainless steel could leave a slight residue depending on how the stainless steel was cleaned prior to reStickity placement.  If a slight shadow exists when you remove your reStickity from stainless steel, a little dawn soap on a warm damp rag should do the trick.  If that doesn't work, try goo gone, simple green or rubbing alcohol (going with the grain).

 

What could you do with a reStickity?

Decorate your surroundings with family, friends and memories of great times.  Build a collage, showcase accomplishments, milestones and events.  They are perfect for reinforcing togetherness in schools, on lockers, in dorm rooms, locker rooms, offices, at daycare or group living facilities.

 

Why would you send a reStickity to someone?

Send a reStickity to someone who lives far away, can't travel or isn't available to attend a special event to let them know you are thinking of them.  They make great thank you gifts.  They are perfect to send to people in new surroundings like hospitals or senior living facilities. 

 

Do you accept special orders?

You bet!  Oddly enough one of our first orders was a customized Save the Date wedding announcement.  Contact us directly about large volume orders or custom orders at Yo_Adrian@reStickity.com. 

 

What is your return policy?

We want you to love your reStickity.  Unfortunately we can’t control poor image quality resulting from inadequate resolution, improper exposure, cropping choices or typing errors.  If something within our control isn’t right, we’d be grateful for the opportunity to fix it.  Email Yo_Adrian@reStickity.com about your issue and we’ll do our best to make things right.

 

What if I misplace my reStickity backer (sheet you peel the reStickity from before you display it)?

We ship reStickitys in a white bag/sleeve to help you store your backers, but what if you lose the bag/sleeve???  It happens, but fear not!  You've got a couple of options.  The best option is to place your reStickity on a piece of wax paper. The second option is to fold it in half, backside touching.  This works because you can peel it from itself.  Along this same logic, if you have more than one reStickity you could stick their backsides together.  Voila! 

 

What if some of the backer peels up when I remove my reStickity from its backer?

On occasion some of the backer may lift up when you remove your reStickity from its backer.  This can happen when the "kiss cut"  we made, to make it easy for you to remove your reStickity from the backer, cuts too deep into the backer.  We do our best to make sure this doesn't happen, however because we print on a fabric material, the threads can be slightly uneven to the tune of a hundredths of an inch.  You can tape down what peeled up or use wax paper to store and/or transport your reStickity.

 

START STICKING!